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⁠Vietnamese Khaya Charcoal

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Khaya charcoal is made from Khaya hardwood—a tropical tree species similar to African Mahogany, known for its dense and durable wood. In Vietnam, this wood is sustainably harvested and converted into high-quality lump charcoal, prized for its high carbon contentlow smoke, and excellent burning performance.

50.00 AED 50.00 AED Tax Excluded

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Frequently asked questions

Here are some common questions about our company.

You can place an order directly through our website or by contacting us via WhatsApp at +971 50 880 0223.  

We accept online payments in AED using the following methods:

  • Cash on Delivery (COD)
  • Visa
  • Mastercard
    (Credit and Debit Cards)

Orders are usually delivered within 1–2 business days, depending on your location in the UAE. We’ll confirm delivery timing after your order is placed.

Yes, we deliver to all emirates in the UAE. Delivery fees may vary depending on the location and order size.  

At iWood, we are committed to delivering high-quality products in excellent condition. We take all necessary precautions to ensure that your order arrives in perfect shape.

Order Inspection:

Please inspect your order immediately upon delivery. By accepting the delivery from our driver, the customer confirms that the products received are exactly as ordered and in good condition.

Reporting Issues:

If there is an issue with your order—such as missing, incorrect, or damaged items—please notify us within 24 hours of delivery. Claims must be supported by photos and sent to us via email or WhatsApp.

Exchanges & Replacements:

Products can be exchanged or replaced within 24 hours of delivery, provided the issue is reported as per the above instructions.

Refunds:

Refunds are granted on a case-by-case basis and are subject to the approval of the duty manager. Products must be returned in the same condition as delivered (chilled or frozen, with original tags and packaging intact).

Refunds are processed via the original payment method and may take up to 14 days.

Important:

We do not accept refund or replacement requests made after 24 hours of delivery, as we cannot be responsible for how products are stored or handled once delivered.

You can reach us via:

​📞 +971 4 319 9909

​   +971 50 880 0223

​📧 Email: Operations@iwoodae.com