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Terms & Conditions

1. General

These Terms & Conditions apply to all purchases made from iWood Woods Trading L.L.C. (“iWood,” “we,” “us,” or “our”) through our website, direct orders, or any other sales channel. By placing an order, the customer (“you,” “your”) agrees to these terms.

2. Product Quality & Description

We take great care to ensure that all products are accurately described and delivered in excellent condition. However, as wood and charcoal are natural products, variations in size, colour, texture, and moisture content may occur.

3. Pricing

All prices are listed in AED and are subject to change without prior notice. Prices may vary depending on order quantity, delivery location, and market availability.

4. Order Confirmation

Orders are confirmed once payment is received. A confirmation will be sent via WhatsApp, email, or SMS. It is the customer’s responsibility to ensure the order details are accurate before confirmation.

5. Delivery

We offer delivery across all Emirates in the UAE.

  • Delivery timelines are shared at the time of order confirmation.
  • Delays due to traffic, weather, or unforeseen circumstances are not the responsibility of iWood.
  • Customers must be available to receive and inspect the delivery upon arrival.

6. Returns, Exchanges & Refunds

  • Issues must be reported within 24 hours of delivery with supporting photos.
  • Products must be in original condition, unused, with packaging and tags intact.
  • Refunds are subject to management approval and may take up to 14 days via the original payment method.
  • We do not accept returns or refund requests after 24 hours.

For more, see our full Returns & Refund Policy.

7. Payment Methods

We accept online payments using:

  • Visa
  • Mastercard
  • AMEX
    (All in AED)

Cash on Delivery (COD) is available for select locations and must be confirmed in advance.

8. Cancellation Policy

Orders can only be cancelled before dispatch. Once an order is out for delivery, cancellations will not be accepted, and the full amount will be charged.

9. Liability

iWood is not liable for:

  • Damages caused by improper storage or handling by the customer after delivery.
  • Any delay or failure to perform due to circumstances beyond our control.

10. Intellectual Property

All content, images, and branding on our website and marketing materials are the property of iWood Woods Trading L.L.C. and may not be copied or reproduced without written permission.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the United Arab Emirates.

12. Contact Us

For any questions or concerns regarding these terms, please contact:

📞 +971 4 319 9909

📱 WhatsApp: +971 50 880 0223

📧 Email: Operations@iwoodae.com